PlanRight Support

Contact Us

Support email: support@zealx.net

Please contact us from an email address you commonly use with App Store or your device when possible. We typically reply within 2 business days.

What to Include

To help us investigate faster, include your device model, iOS version, app version, approximate time of the issue, and the feature you were using, such as text recognition, screenshot recognition, image recognition, share extension, calendar creation, or subscription restore.

If you send screenshots, please hide names, phone numbers, addresses, meeting links, or other sensitive schedule details first.

Common Fixes

If events cannot be added, check iOS Settings to make sure PlanRight has calendar access and that your system calendar is available.

If AI recognition is inaccurate, review and edit the title, time, location, notes, and reminder settings before saving. Recognition may be affected by image clarity, wording, language, and network conditions.

If subscription status is not updated, try restoring purchases in the app and make sure you are using the Apple ID that purchased the subscription.

Privacy and Security

We will never ask for your Apple ID password, full payment card details, or SMS verification codes through support.

You can review our Privacy Policy to learn how we process text, OCR text, schedule recognition results, subscription status, and service security data.